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HOW IT WORKS

Live help from Technical Support Reps! How it works...

Here's how to get live computer help right on your desktop:

  1. Tell us what you need. Type your question as specifically as you can, then click the button.

  2. Get the quick download. The screen-sharing plug-in automatically downloads onto your computer.

  3. Meet your Technical Support Rep in real time. Your Technical Support Rep helps you directly on your computer, as if he or she were sitting right next to you.

  4. How? The screen-sharing plug-in lets both you and your Technical Support Rep communicate via a Chat window, see your computer screen, share your mouse and keyboard and draw on your screen using the special Whiteboard feature.
     

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